Some of the variables involved are user software based such as the users operating system, browser type + version and Adobe Acrobat Reader version. Other problems stem from accessibility and hardware. These include client processing capabilities, client Internet connection accessibility speed, client ISP accessibility speed/dependability, client ISP congestion, overall Internet congestion, server processing capabilities, server accessibility speed/dependability, overall server congestion and finally, the actual document weights themselves.
PMMR Corporation has taken all precautions in order to ensure that their Internet presentation is served from an extremely reliable Internet access provider who provides a service offering the highest bandwidth available from the most current hardware and software on the market today.
Additionally, care has been taken to develop an Internet presence that caters to the majority of Internet users. Therefore, this help file is designed to assist those who have experienced problems accessing some of the information provided and to aid them with overcoming the obstacle themselves or at least to point them in the direction to do so.
Software Related Issues
Take for instance a users that utilizes a Windows based operating system and Internet Explorer as a browser for example, there are 7 different Windows operating systems, 6 different versions of Internet Explorer and 5 different versions of Adobe Acrobat Reader that they could be using. Problems occur not only through older versions of software being used to access newer file types but with cross compatibility between those pieces of software [they all work collectively with one another in some ways].
Many users feel that since they already have a version of Internet Explorer or a version of Acrobat Reader on their computer that they should be able to access any html document (web page) or PDF file and have it load, render and display without any difficulties whatsoever. This is not the case as software is engineered so that it is backwards compatible (so that newer versions can use older file types) but not so that it is forwards compatible. Logically speaking, how can software be developed so it can accommodate file types of the future? It can't be done with great precision unfortunately. Problems become even more complicated when dealing with issues of cross compatibility between software. How can developers of one piece of software make their software forwards compatible with other software if they can't even do it for their own? That is why it is ever so important to upgrade your software as newer versions are released where data access is concerned.
Therefore, if you find that your computer is freezing up during operations or crashing, that web content is rendering improperly or it doesn't look or work right, perhaps the answer is to upgrade your software.
Currently the PMMR Internet presence has been designed for optimum viewing with Internet Explorer Versions 4, 5 and 6. Considering PDF files, Adobe Acrobat Reader Version 5 is highly recommended. There are no concrete plans as of yet to develop the site for viewing with Netscape as their market share is minimal. You can update your software now if you wish by accessing the links to Microsoft and Adobe below.
